Thank you to all those that leave us lovely comments and suggestions. Below is a snippet of the feedback we have received.


Hi Scott,

Just wanted to thank you for your kindness and hospitality on Ottilie’s Christening day. The food and service was great and everyone commented on the day how wonderful everything was….

Please thank all your staff working on the day and thanks again!!

See you soon.

Best Wishes,

 Kate 5/11/14

Dear Chris,

As I said when we spoke on the phone, we are immensely grateful for the truly spectacular Slow Banquet at The Granary last Friday and the splendid lunch at The Crown on Sunday. Both were flawless; the food was wonderful, the service was excellent and the attention to detail impeccable.

I must add that those of our guests who stayed at The Crown were full of praise for your hotel.

Please thank your colleagues for all their efforts on our behalf, particularly Nicky and Kelly (and Toby for turning up at the beach in a downpour).

Very best wishes,

Glynis and Ian, 3/7/14

Dear Chris

I am writing to bring to your attention an act of exemplary customer service by a member of staff at The Ship in Brancaster which I thought you might like to know about.

We stayed at The Ship a few weeks ago at half term with our two daughters and had a fabulous time. Unbenknownst to us, when we returned home, our 7 year old had left behind her favourite teddy. We have been away for the last few days again, but when we finally arrived back there was a package waiting for us, with the teddy and the attached note from your housekeeping staff. We assume one of the ladies took it upon herself to send it back to us at her own expense and so we will be writing to send a little token of our appreciation.

Not just the act of sending it back, but the tone of the note and the generosity of spirit shown in it so touched my daughter that she wrote a card back.

Please could you send our deepest thanks to the anonymous person who did this, and for making Rosa so relieved to get her cherished friend back. And perhaps, if we could be given the name of the lady, we could address Rosa’s card to her personally?

As I said, exemplary customer service, and a huge credit to your hotel.

Mr. A Partner, 18/6/14

Great Stay, lovely accommodation, room, bar, dining – friendly & helpful staff.

J Carolan, 5/1/14

How fortunate we found you – we could not have chosen a better hotel than The Ship Hotel in Brancaster, you have ticked all the boxes.

Mr Todd, Christmas 2013

Absolutely charming hotel with friendly and unobtrusive service.

A White, 24/12/13

Had a great visit, room good size, very clean and food has been fantastic.

Mr & Mrs Stubbs, 20/12/2013

Good afternoon,

I just want to thank you for the excellent meal and service I received yesterday evening.

The liver and mash dish was delicious and the service received was very attentive.

I would certainly recommend your establishment to anyone visiting Wells-next-the-Sea!

Many thanks,

R. Timson, 13/11/2013

We hosted our wedding reception at the Crown Hotel on the 26th of October 2013 and it was a truly amazing and memorable experience.

The venue itself has the rustic North Norfolk feel without being at all pretentious. Many of our guests stayed in the hotel over the weekend and all the rooms were stunning with an individual touch to each room, and all of our guests had excellent experiences of the accommodation.

We truly had an amazing experience at the Crown and would not hesitate to recommend to anyone who is looking for a wedding venue that can offer friendly and welcoming staff, a personalised experience, a beautiful setting and fantastic food.

Thank you to all at The Crown

Mr and Mrs Rushton, 4/11/2013

Just a short note to say many thanks for a great, but albeit short stay at the Crown Hotel last night. The service was really superb, professional yet friendly. I spend a great deal of time in hotels around the country and The Crown is one of the best by some margin.

I hope to arrange a longer stay at The Crown in the spring time.
Best wishes

J. Abel, 8/10/2013

Dear Kelly,

We all say a very big thank you for your caring attention to our various needs – especially baby Christina.
We have enjoyed our stay at The Crown Hotel vey much.

Crofts Family, 30/9/2013